General Shipping Policies

RUSH SERVICE
IF YOU REQUIRE RUSH SERVICE - IT IS ALWAYS BETTER TO CALL YOUR ORDER IN. PROCESSING DELAYS CAN OCCUR WITH ONLINE ORDERS. ORDERS CALL TOLL FREE DURING BUSINESS HOURS: 1-866-207-1909. WE CAN ACCEPT VISA OR MASTERCARD OVER THE PHONE. Click here for ALL our contact information

UNDER PROMISE - OVER DELIVER.
This is our approach to customer service and delivery times. In most cases you will have your cowboy goods from The Last Best West - sooner rather than later.

BEFORE you call or e-mail us questions about our Custom Hats please read this.

Already ordered something?
Have questions about your order? Want to know when you'll get it? Please do not contact 2checkout. They are only our credit card processor - they cannot answer your questions. Review the information here for average shipping times, and if still unsure e-mail us at

GENERAL DELIVERY TIMES

Item Delivery Time Custom Items Delivery Time

Badges 3-4 weeks Cowboy Hats 10 weeks

Posters 2-4 weeks Leather Goods 6-8 weeks

Framed Poster 2-4 weeks Wanted Poster 2-4 weeks

Books 2-4 weeks Caricature 2-4 weeks

Supplied as information only. Your actual delivery time may vary.

Please be patient - orders are expedited in the order they are received. We want you to have our last best west products as fast as possible. So buy with confidence - we'll trail your order off to you licketty-split!

Whenever possible we ship using the postal service.

International orders are subject to Customs - which can delay delivery a week or even two.

Overseas orders should arrive 5 - 8 weeks after purchase.

Expedited or rush orders are shipped via UPS. Customers will be supplied a tracking # the day it ships.

Please Note
SHIPPING CHARGES ARE FOR NORTH AMERICA DELIVERY ONLY.

Overseas Buyers
Additional shipping charges apply for overseas orders. Badge, poster, and book buyers please add the $15 shipping option during the checkout process. If it is a large order or a cowboy hat and weight or size becomes an issue - then we will e-mail you after your purchase. Customers who may not agree with the additional shipping charges, will have their purchase (s) cheerfully refunded back to their credit card. Overseas and additional shipping is explained here.

Our North America Toll free number is 1-866-207-1909. Should you get voice mail please leave a detailed message and we will respond within 1 business day. Please include your phone number - including: country code (for overseas customers), area code, and all other information we need to give you service or answer your questions.

PLEASE NOTE: An item that is sent out on a Tuesday on a 3-business day courier delivery - will be at the location no later than 5PM local time on that Friday. The day the package ships does NOT count as one day. Therefore 5PM Friday is the end of the 3rd day.